A really interesting piece from the official iHRIS blog:-
For our iHRIS Malawi project, we’ve declared upfront that business process re-engineering is out of scope. However, there are obvious challenges with the existing manual process which we must overcome before we can introduce truly positive and value-added change into working practices. But to change working practices, you have to offer a better alternative than what’s currently there.
It’s a somewhat catch-22 or “chicken and egg” situation.
Automating a broken process is insane and would be a mistake. A mistake we do not want to make in Malawi.
“If you would persuade, you must appeal to interest rather than intellect.” – Benjamin Franklin